Tuesday, June 21, 2011

Surprise Services

So, yesterday at my job, service was going REALLY slow. I mean,
you could hear crickets in the dining room (yep, that bad). Me and my
friend were both cut around 2pm since there really was no lunch crowd.
All of a sudden, in walks three graduation parties consisting of
14 people, then 11 people, then 9 people, along with 4 tops and 2 tops.
Let's do the math here. 2 serves on the schedule at this point, 1 certified cook and
1 manager. It was not going to happen. So me and my buddy stayed on shift
to take the parties. The kitchen though? A hectic frustration is best to describe it.
Servers were taking turns to cook for the parties with the one pizza cook and
one manager. It was histerical to say the least. Not so funny though when
customers become so demanding it's almost impossible to satisfy EVERY need.
When I go into a restaurant and see them struggling, I like to be as polite as possible
because I know that it can't be easy. These situations only make us stronger though, right?
Today my manager was talking to me about odd tables and awkward situations.
Here's a poll. Would you rather wait on a table that:

1) The guy is breaking up with the girl
2) A girl is histerically crying over a story being told
3) A family is praying for their food when drinks are brought out

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